We're Still Preheating: All Orders Enjoy an Exclusive 15% OFF + FREE Standard Shipping On Orders Over $100

  • Used by Chefs

    Exactly what pros use at work. Now for your home.

  • Delivered in 2–5 Days

    Fast, reliable shipping straight to your door.

  • Easy 30-Day Returns

    Hassle-free returns if it’s not the right fit.

  • Lifetime Guarantee

    If your cookware ever fails during normal use, we'll repair or replace it.

Shipping Policy

Chef Grade Shipping Policy

Our experienced in-house fulfillment team and customer support agents are here to make sure your order arrives quickly and accurately.

Quick and Easy Order Prep

We’re excited to get your Chef Grade gear to you as soon as possible! Orders typically ship within 1-2 business days. Orders placed with a FedEx Express shipping option and ordered before noon (12PM Eastern Time, Monday–Friday), are shipped out the same business day.

Your Shipping Options

We offer reliable shipping through UPS, USPS and FedEx, as well as DHL for most international orders. To ensure your new kitchen favorites arrive safely and on time, please double-check your shipping address during checkout. Unfortunately, we can't be responsible for orders delayed or lost due to incorrect addresses.

Shipping Rates:

  • US Standard Shipping is a flat $6.95 fee for unders under $100. Orders $100 or more ship FREE. Items in your order may ship separately using multiple carriers.
  • FedEx Express (Overnight & 2-Day) are based on carrier rates. Rates depend on the weight and volume of your order, as well as your distance from our distribution center in Connecticut.
  • DHL International Orders are based on carrier rates. It depends on what is being shipped - additional customs fees and taxes may apply upon arrival. These are beyond our ability to control and calculate.

Domestic Shipping:

  • FedEx Overnight and 2-Day orders typically arrive as promised, after 1-2 business days of processing.
  • FedEx and UPS Ground orders generally arrive within 2-5 business days within the contiguous 48 states.
  • USPS shipping usually arrives within 2-5 business days, although exact timing can vary. USPS does not provide guaranteed delivery dates.

International Shipping:

  • DHL international shipping typically arrives within the timeframe indicated at checkout.

Need to Change Your Order?

We understand that things can change, and we'll always try our best to help! Changes or cancellations can be requested during business hours (Mon–Fri, 9 AM–5 PM EST, excluding holidays). While we can’t promise changes will always be possible, we’ll certainly do everything we can to make them.

Please note: We can't modify your shipping method, items ordered, or payment details after purchase. If something needs adjusting, please place a new order with the correct details and contact us immediately to request cancellation of the original order.

If you need assistance or have questions, feel free to reach out at hello@chefgradegear.com. We're here to help!

Let's get cooking!

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